Privacy Policy

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and job title when you create an account
• Billing Information: Payment method details, billing address, and transaction history
• Profile Information: Profile picture, preferences, and settings
• Communication Data: Messages, feedback, and support requests you send to us

Usage Information

We automatically collect information about how you use our Service, including:

• Log Data: IP address, browser type, operating system, access times, and pages viewed
• Device Information: Device type, device identifiers, and mobile network information
• Usage Analytics: Features used, time spent on different sections, and interaction patterns
• Performance Data: Error logs, crash reports, and system performance metrics

Cookies and Similar Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our Service
• Provide personalized content and advertisements
• Ensure security and prevent fraud

How We Use Your Information

We use the information we collect to:

• Provide and Improve Our Service: Deliver the Service, process transactions, and enhance functionality
• Communicate with You: Send important updates, respond to inquiries, and provide customer support
• Personalize Your Experience: Customize content, recommendations, and features based on your preferences
• Ensure Security: Protect against fraud, abuse, and unauthorized access
• Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests
• Analyze and Improve: Understand usage patterns and optimize our Service

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our Service, including:

• Cloud hosting and infrastructure providers
• Payment processors and billing services
• Analytics and monitoring tools
• Customer support and communication platforms

Legal Requirements

We may disclose your information when required by law, such as:

• Responding to court orders or legal requests
• Investigating potential violations of our Terms of Use
• Protecting our rights, property, or safety
• Complying with applicable laws and regulations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such changes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Security Audits: Ongoing security assessments and vulnerability testing
• Employee Training: Regular security awareness training for our team
• Incident Response: Procedures for detecting and responding to security incidents

Data Retention

We retain your personal information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our Service and user experience

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You can request access to your personal information and receive a copy in a portable format.

Correction and Updates

You can update or correct inaccurate or incomplete information through your account settings or by contacting us.

Deletion

You can request deletion of your personal information, subject to certain exceptions required by law.

Opt-out of Communications

You can unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or contacting us.

Cookie Preferences

You can manage your cookie preferences through your browser settings or our cookie consent tool.

Australian Privacy Principles

As an Australian company, we are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This includes:

• Open and Transparent Management: Clear privacy policies and practices
• Anonymity and Pseudonymity: Options to use our Service without identifying yourself
• Collection of Solicited Information: Only collecting information that is reasonably necessary
• Notification of Collection: Informing you when we collect your information
• Use and Disclosure: Using information only for the purposes for which it was collected
• Data Quality: Taking reasonable steps to ensure information is accurate and up-to-date
• Data Security: Protecting information from misuse, interference, and loss
• Access and Correction: Providing access to and allowing correction of personal information

International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions for certain countries
• Other appropriate safeguards as required by law

Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice in our Service

Your continued use of our Service after any changes indicates your acceptance of the updated privacy policy.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

• By email: privacy@mobiflex.app
• By visiting our contact page: https://mobiflex.app/contact

Privacy Officer

For privacy-related inquiries, you can also contact our Privacy Officer directly at privacy@mobiflex.app.

Complaints

If you believe we have not handled your personal information in accordance with this privacy policy or applicable privacy laws, you may lodge a complaint with:

• Our Privacy Officer: We will investigate and respond to your complaint
• Office of the Australian Information Commissioner (OAIC): If you are not satisfied with our response

We are committed to working with you to resolve any privacy concerns you may have.